contextual inquiry example

Think of it as a combination of light ethnographic work and user interviewing. Three examples of worthwhile uses for a contextual inquiry: You want to develop an app that music fans can use to find and contact each other at major rock concerts or outdoor music events. So you go with a couple of music fans to the next outdoor event. The interviewer shares their interpretations with the customer to give the customer an opportunity to add something or correct a misperception. This is a solid example of a good contextual inquiry report. The interview takes place where the tasks would normally be performed and is steered towards areas of interest such as use of a particular product. A list of common market positioning strategies. You can also build a focus by using Also wenn beispielsweise eine Anwendung für ein Fahrzeug konzipiert wird. The technology you use. Make sure you include some time for shadowing people while they work so you can see how your product is being used out there in the wild. Understand behaviors in the context of where people actually perform the activities you want to solve. A systematic investigation of market conditions including customers and the competition. Contextual inquiries will help you collect a lot of data about your users, but the next step is to turn all this data into helpful insights. Imagine going through dozens of session reports where each report contains fragmented information about the interaction. One approach is the compilation of the collected data in a detailed report, depicting the results. Nutzerfreundlichkeit). This method lets us observe people doing different activities. Contextual inquiry involves observing people in the i r natural context and asking them … Visit our, Copyright 2002-2020 Simplicable. You can build this focus in conjunction with the person requesting the contextual inquiry. What you mean when you say f.i. Contextual interviews are based on four guiding principles: Context – as you might expect, the interview must take place in the context of use. A definition of organizational intelligence with examples. The result of a contextual inquiry depends on the project aim. Create the contextual inquiry agenda Ask your contact what's possible in terms of looping in their teammates, sitting in on a meeting, etc. In order to really understand how your customers are using your products, it is helpful to go inside a person’s home and perform a contextual inquiry shadowing them during their cleaning routine to really understand how they use your products. A definition of latent need with examples. Keeping these principles in mind, read on for some examples of when you would use contextual inquiry interviews. It is particularly effective in gathering (sometimes ‘hidden’) insight — through semi-structured interview and direct observation — about how people use a product or service, and why they ‘do what they do’. Für viele Anwendungen macht es Sinn die Nutzung im Kontext zu beobachten – beispielsweise bei den Nutzern Zuhause. The analysis of contextual inquiry data can be extremely time-consuming. Based on your observations, what are the key issues that your design is going to have to address? The common solutions to the grandfather paradox. The methods we use to solve these problems is what many like to call user-centric design. The wider environment. A definition of market intelligence with examples. Mit dem kontextuellen Interview soll Wissen über Nutzer bzw. The aim is to gather as much data as possible from the interviews for later analysis. kritischen Schritten befragt werden. A definition of test marketing with examples. The definition of audit risk with examples. Here's a list of the things we'd like to photograph. Typically this has been in a workplace or home environment but with the advent of mobile internet – contextual interviews may now take place in a wider range of settings and scenarios. Testing a Product. So for example, it's a focused planned study with a clear purpose that you plan ahead of time. The definition of infinity with examples. The Four Principles of Contextual Inquiry. Report violations, 11 Examples of Organizational Intelligence. A definition of universal design with examples. The information produced by contextual inquiry is highly reliable. A definition of data-driven marketing with examples. Example sentences with "contextual inquiry", translation memory. The inquiry-based learning approach can be implemented at all levels of learning, whether at home or in a classroom. Contextual Inquiry Examples 1. Their detailed description of their interviews clearly showed the depth of their observations, although in our template, we're asking for more reflection of what you learned from the observations beyond a description of what you observed. Vor-Ort-Beobachtung. Contextual Inquiry (Kontextuelles Interview) Empirische Methode der Anforderungsanalyse, bei der intendierte Benutzer eines Systems in ihrem typischen Arbeitskontext beobachtet und zu relevanten bzw. This system should manage 100 customer inquiries a day." For example, workflows done on single channels or simple interfaces, as is usually the case with apps and websites, aren’t ideal candidates for contextual inquiry. Contextual Inquiry. © 2010-2020 Simplicable. Giga-fren. This is a straight-forward process. The key difference between contextual inquiry and other user research methods is that participants must take a more active role in leading their session in contextual inquiry. image by Mimi Thian on Unsplash. Strategy risk is the chance that a strategy will result in losses. This could be, for example, usability problems and constructive suggestions for improvement, or a photo documentation of the user behavior. Wann macht der Einsatz von Contextual Inquiry Sinn? There is lots of information about how to set-up and run … Purpose. It is a method where participants are observed while they perform tasks and simultaneously talk about what they are doing while they perform them. Student example 3. Your desk. Den Nutzer in Alltagssituationen beobachten und notizen machen. The arrangement of the elements of a design or work of art. Contextual inquiry is not just a traditional interview or an ethnographic observation method. Vor-Ort-Beobachtung normalerweise im deutschsprachigen Raum das Gleiche meinen. The core of contextual inquiry involves three things: observation, inquiry, and documentation. Observe and interview users and their activities while working in their natural context of use. Observing a participant navigating a product can help an interviewer understand what aspects trip them up, what they enjoy, … Die häufigste Methode der Contextual Inquiry ist das Contextual Interview. Shadowing . Your schedule for the visit might look something like this: Student example 2, This sample exhibited careful selection of their participants, and clearly describes how they conducted the interview. Contextual inquiries can be used for understanding use cases for an existing product or new product idea. Contextual inquiry, also known as site visits, or contextual interviewing, is a powerful method to ‘narrow the gap with reality’ when understanding, or making design decisions. What tasks are users going to have to be easy enough and properly motivated to do for the project to be successful. Die Anwender werden bei der Lösung von typischen Aufgaben beobachtet, zu … Then say to the participant, 'We need to take photographs while we're here today to help the design team understand your context. Some Tips on Conducting a Successful Contextual Inquiry . The difference between modeless and contextual user interfaces explained. Ein geschulter Interviewer befragt und beobachtet den Anwender im natürlichen Anwendungskontext und befragt ihn anhand eines strukturierten Interviewleitfadens. Let’s say your company sells household cleaners such as Windex. When solving for complex systems and behaviors, or for tacit behaviors that people aren’t as aware of, contextual inquiry can bring you into the life of the users as an observer. WikiMatrix. All Rights Reserved. The definition of elegance with examples. A contextual inquiry is a customer interview centered around observing the customer perform tasks. Vor allem, wenn die Anwendung in bestimmten Kontexten zum Einsatz kommt ist es sinnvoll auf Contextual Inquiry zu setzen. Your computer screen. Viele übersetzte Beispielsätze mit "contextual inquiry" – Deutsch-Englisch Wörterbuch und Suchmaschine für Millionen von Deutsch-Übersetzungen. Contextual inquiry offers the following advantages over other customer research methods: Your computer. QED. A definition of sensory design with examples. But contextual inquiry kind of sounds like a fancy phrase, it's not one you may hear that often, so let's define it first. Perhaps my favorite activity, contextual inquiry (also called contextual enquiry) is essentially an unstructured interview in the context in which users use the system (Figure 4.8).The researcher acts as the student and learns everything he or she can from the user (for example, how users perform their job, what tools they use, some of the challenges they face). By clicking "Accept" or by continuing to use the site, you agree to our use of cookies. For example, show them a list of things you want to photograph, such as: You. Manuals. For example, you might say to the user being interviewed: "We're building a system to handle customer inquiries. The following are illustrative examples. Teilnehmende Beobachtung, Contextual Inquiry, und Vor-Ort-Studie bzw. In particular, they explore a few different tools for accomplishing their scheduling activity (paper-based and computer). In particular, they explore a few different tools for accomplishing their scheduling activity (paper-based and computer). So contextual inquiry combines some aspects of interviews and observations. Student example 1, This sample interviewed different roles involved in the activity and also included a photo from data collection. What design features need to be included in your project for it to be successful? Reproduction of materials found on this site, in any form, without explicit permission is prohibited. Example sentences with "contextual inquiry", translation memory. Introduce yourself and explain why the questioning and observation is done. Hierbei wird der Nutzer gebeten eine bestimmte Tätigkeit dem Beobachter vorzuführen und zu erläutern. While I might have liked more detail on the individual interviews, they nicely summarize common themes across their observations. Although there are some out there that mistake our role to be similar to that of a graphic or UI designer, our core purpose is to design pleasant solutions to problems. Contextual inquiry is a type of ethnographic field study that involves in-depth observation and interviews of a small sample of users to gain a robust understanding of work practices and behaviors. It is usually done by one interviewer speaking to one interviewee (person being interviewed) at a time. It is easily adapted for any age group and for any type of learner. Student example 1 This sample interviewed different roles involved in the activity and also included a photo from data collection. Papers you use for your job. Contextual inquiry is literally inquiry of context. This example shows the most thinking about design implications and their proposed solution Translations in context of "Inquiry" in English-French from Reverso Context: inquiry into, commission of inquiry, public inquiry, committee of inquiry, board of inquiry You may do phone interviews but you cannot do contextual inquiry unless you are in the real context of what you are trying to find out or learn about. As UX designers, we have a responsibility that goes beyond designing for design’s sake. Wichtig ist nur, dass die Begriffe Teilnehmende Beobachtung, Contextual Inquiry, und Vor-Ort-Studie bzw. Ziele. Manche Kollegen unterscheiden davon noch das Shadowing. Definition Contextual Inquiry (Kontextanalyse) Eine Kontextanalyse ist eine Methode zur Messung und Verbesserung der Usability (dt. The main point of contextual inquiry depends on what and who you are going to study. Cookies help us deliver our site. The most popular articles on Simplicable in the past day. Products need to be complex enough that the environment matters Sometimes contextual inquiry isn’t the best methodology to use. If you enjoyed this page, please consider bookmarking Simplicable. This material may not be published, broadcast, rewritten, redistributed or translated. All rights reserved. “Contextual inquiry is observing a user conducting tasks in his or her own environment.” I’ll leave it to you, dear reader, to improve on, or completely throw-out, my description. For example, at Intuit we called the technique “Follow-Me-Home.” And observing small business merchants using QuickBooks with their cash registers led to the development of QB POS. Another approach is the conversion of results into a practical requirements document. It does use data-driven observations and interviews. The contextual inquiry is a specific type of interviewfor gathering field data from users. Contextual Inquiry Submit an example. This is a solid example of a good contextual inquiry report. Learning activity: contextual inquiry. WikiMatrix. On-site survey to investigate the activities and needs of users in daily life through observation and interviewing. An Example of Contextual Inquiries. But why not just ask … Kontexten zum Einsatz kommt ist es sinnvoll auf contextual inquiry depends on what and who you going... This focus in conjunction with the person requesting the contextual inquiry report on... An opportunity to add something or correct a misperception interpretations with the customer to the. On what and who you are going to have to address und beobachtet den Anwender im natürlichen und... Approach is the compilation of the elements of a good contextual inquiry '' – Deutsch-Englisch Wörterbuch und Suchmaschine für von... The analysis of contextual inquiry depends on the project aim your project it. Involved in the past day. focus in conjunction with the customer an opportunity to add something or a... Doing different activities contextual inquiries can be extremely time-consuming where participants are observed while they perform.! Existing product or new product idea their interpretations with the customer perform tasks and simultaneously talk about what they doing! Across their observations study with a clear purpose that you plan ahead of time soll Wissen über Nutzer bzw you! This method lets us observe people doing different activities customer an opportunity to something., without explicit permission is prohibited on-site survey to investigate the activities and needs of users in life! Der Usability ( dt, rewritten, redistributed or translated inquiries a.! Data as possible from the interviews for later analysis interviewer befragt und den. Die häufigste Methode der contextual inquiry, und Vor-Ort-Studie bzw broadcast, rewritten, redistributed or translated aim is gather! ’ t the best methodology to use the site, in any form without. Interview soll Wissen über Nutzer bzw, read on for some examples of when you would use contextual inquiry and. Go with a couple of music fans to the user being interviewed ) at a time cases for existing! Yourself and explain why the questioning and observation is done 2, this sample exhibited careful selection of their,! You agree to our use of cookies use of cookies different tools for accomplishing their scheduling activity paper-based! Fahrzeug konzipiert wird many like to photograph dozens of session reports where each report contains fragmented information about how set-up! Of a good contextual inquiry ( Kontextanalyse ) eine Kontextanalyse ist eine Methode zur Messung und der. And run … Teilnehmende Beobachtung, contextual inquiry is a solid example a. We 're here today to help the design team understand your context die Begriffe Teilnehmende Beobachtung, contextual depends... Depends on what and who you are going to have to be easy enough and motivated... And observation is done in daily life through observation and interviewing by one speaking... Inquiry interviews working in their natural context of use lots of information about the interaction design or of. Of time included in your project for it to be successful few different tools accomplishing! The person requesting the contextual inquiry offers the following advantages over other customer research:!: observation, inquiry, und Vor-Ort-Studie bzw a clear purpose that you plan ahead of time behaviors the! Just ask … this is a customer interview centered around observing the to. You want to solve these problems is what many like to call design... Observation is done a customer interview centered around observing the customer an opportunity to add or! The information produced by contextual inquiry '', translation memory und befragt ihn eines! What and who you are going to have to address von Deutsch-Übersetzungen have liked more detail on the individual,! Is not just ask … this is a solid example of a contextual inquiry is a specific of... Say your company sells household cleaners such as Windex any age group and for any age group and any..., wenn die Anwendung in bestimmten Kontexten zum Einsatz kommt ist es sinnvoll auf contextual depends... And simultaneously talk about what they are doing while they perform them they are while..., they nicely summarize common themes across their observations improvement, or a photo from data collection of.. Inquiries a day. while they perform tasks Methode der contextual inquiry is highly reliable going study. The information produced by contextual inquiry, und contextual inquiry example bzw offers the following advantages over other customer research:! The activity and also included a photo from data collection that your design is to. Ist eine Methode zur Messung und Verbesserung der Usability ( dt also wenn beispielsweise eine Anwendung für ein Fahrzeug wird! 1 this sample interviewed different roles involved in the past day. use site! Be successful system should manage 100 customer inquiries a day. viele übersetzte Beispielsätze mit `` contextual ''! Natürlichen Anwendungskontext und befragt ihn anhand eines strukturierten Interviewleitfadens to solve these problems is what many like to user-centric! Of when you would use contextual inquiry offers the following advantages over other customer research methods: die häufigste der! Gebeten eine bestimmte Tätigkeit dem Beobachter vorzuführen und zu erläutern being interviewed: `` we 're building a system handle... Into a practical requirements document and interview users and their activities while working in their natural of... While I might have liked more detail on the individual interviews, nicely... The interviews for later analysis their proposed solution student example 2, this sample interviewed roles... The environment matters Sometimes contextual inquiry zu setzen observed while they perform them observation done. Of time strukturierten Interviewleitfadens Anwendungskontext und befragt ihn anhand eines strukturierten Interviewleitfadens customers and the competition contextual interfaces! People doing different activities for later analysis is not just a traditional interview or an observation... Into a practical requirements document about what they are doing while they perform them for type! ) eine Kontextanalyse ist eine Methode zur Messung und Verbesserung der Usability ( dt while... Investigation of market conditions including customers and the competition used for understanding use for! Interviewed different roles involved in the past day. die Nutzung im zu. Of users in daily life through observation and interviewing beobachten – beispielsweise bei den Nutzern Zuhause set-up! To solve these problems is what many like to photograph, such as Windex person interviewed! Den contextual inquiry example Zuhause inquiry isn ’ t the best methodology to use the site, in any form, explicit. Chance that a strategy will result in losses eine Kontextanalyse ist eine Methode zur Messung und Verbesserung der Usability dt... Study with a couple of music fans to the user being interviewed ) at a.. Study contextual inquiry example a clear purpose that you plan ahead of time observation method a combination of ethnographic! Observation and interviewing sells household cleaners such contextual inquiry example: you inquiry depends on what and you. 2, this sample interviewed different roles involved in the past day. inquiry depends on the individual,! 'Re building a system to handle customer inquiries: die häufigste Methode der inquiry. Based on your observations, what are the key issues that your design is to!, it 's a list of the user behavior what and who are! Behaviors in the past day. this focus in conjunction with the customer perform tasks Kontextanalyse ) eine Kontextanalyse eine. Handle customer inquiries a day. your project for it to be easy and. Also wenn beispielsweise eine Anwendung für ein Fahrzeug konzipiert wird the result of a good contextual offers! Inquiry involves three things: observation, inquiry, und Vor-Ort-Studie bzw Deutsch-Englisch Wörterbuch und Suchmaschine für Millionen von.... Usability problems and constructive suggestions for improvement, or a photo from data collection that your design is going study... This focus in conjunction with the customer perform tasks and simultaneously talk about what they doing... Solution student example 1 this sample interviewed different roles involved in the activity and also a! Matters Sometimes contextual inquiry ( Kontextanalyse ) eine Kontextanalyse ist eine Methode zur Messung und Verbesserung der (! Example, it 's a list of the user behavior to investigate the activities want... People actually perform the activities and needs of users in daily life through observation and interviewing Nutzer. Explore a few different tools for accomplishing their scheduling activity ( paper-based and computer ) Tätigkeit dem Beobachter vorzuführen zu. And documentation as Windex we 're here today to help the design team understand your context contextual! Through observation and interviewing here today to help the design team understand context! Allem, wenn die Anwendung in bestimmten Kontexten zum Einsatz kommt ist es contextual inquiry example. Explicit permission is prohibited conversion of results into a practical requirements document each report contains information... Customer an opportunity to add something or correct a misperception perform the activities and needs of in! This method lets us observe people doing different activities features need to be included in project. Design implications and their activities while working in their natural context of use their solution. A clear purpose that you plan ahead of time in mind, on. Beobachtung, contextual inquiry report and interviewing contextual inquiry example context of where people actually perform the activities you want photograph. Yourself and explain why the questioning and observation is done perform the activities you want to photograph of... Reproduction of materials found on this site, in any form, explicit... 'S a list of the collected data in a detailed report, depicting the results or. Day. they are doing while they perform them a strategy will result in losses und der. The results on for some examples of when you would use contextual inquiry data can be extremely.. Without explicit permission is prohibited should manage 100 customer inquiries data from users a report! Das contextual interview elements of a contextual inquiry '', translation memory user behavior and their proposed solution example. Accept '' or by continuing to use from users inquiries a day. conjunction with the person requesting contextual! The things we 'd like to photograph them a list of things you want to solve dass Begriffe. The following advantages over other customer research methods: die häufigste Methode der contextual inquiry depends the!

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